What happens if any of my items get damaged during the move?

When items are damaged during a move with National Van Lines, the company has specific policies in place to address such situations. National Van Lines offers a level of liability protection known as "Released Value" and can also provide options for "Full Value Protection." The Released Value option is typically included at no extra cost, but it only provides minimal coverage, amounting to sixty cents per pound for each item. This means that if a heavier item is damaged, the actual compensation may not cover the full value of the item. If you choose Full Value Protection, you will receive coverage that is closer to the actual value of the items being transported. Under this option, if an item is lost or damaged, National Van Lines will either repair the item, replace it with a similar item, or offer a cash settlement based on the item's current market value. It is important for customers to review and understand the coverage options before the move, as these decisions can greatly affect the outcome in case of damage to items. If damage occurs, it is advisable to report the incident to the moving company as soon as possible, preferably while the crew is still on-site. This immediate reporting can facilitate the claims process. The claims process is typically detailed on the National Van Lines website, so it may be beneficial to refer to the current web page for more information on how to file a claim and any additional steps that may be required. Understanding the terms and conditions related to damages can help customers navigate the process more smoothly and ensure that they are adequately compensated for any unfortunate incidents.