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National Van Lines Customer FAQ

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What is National Van Lines's Phone Number?

The question we are asked most often is about how to talk to National Van Lines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent National Van Lines Customer Questions

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Services Offered

What services does National Van Lines offer?

National Van Lines provides a wide array of moving services, including residential and commercial relocations, packing...
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Does National Van Lines provide packing services?

National Van Lines does offer packing services for customers, which can be full or partial based on individual needs. They also...
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Do you offer short-term and long-term storage options for my belongings?

National Van Lines offers both short-term and long-term storage solutions designed to keep your belongings safe and secure....
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Moving Process

Do I need to make a reservation for a moving service?

Yes, it is generally recommended that a reservation be made for moving services with National Van Lines to ensure availability...
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What is the process for obtaining an estimate for my move?

To obtain an estimate for moving with National Van Lines, you start by supplying details about your move, including size and...
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Can I choose my own moving date?

Customers of National Van Lines generally have the option to select their moving date, but availability can fluctuate based on...
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Tracking and Insurance

Can I track my shipment during the move?

National Van Lines provides shipment tracking options for customers to monitor their belongings online. By using their shipment...
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What happens if any of my items get damaged during the move?

In the event of damaged items during a move with National Van Lines, they offer a "Released Value" option with minimal coverage...
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Is National Van Lines licensed and insured?

National Van Lines is a fully licensed and insured moving company that complies with federal regulations. They are registered...
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Payment and Costs

What are the payment options for moving services?

National Van Lines offers various payment methods such as major credit and debit cards, and checks. Typically, a deposit is...
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Is there a minimum weight requirement for moving services?

National Van Lines often has a minimum weight requirement for long-distance moves, usually around one thousand pounds. This...
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Restrictions and Requirements

Are there any weight or size restrictions for items being moved?

National Van Lines has weight and size restrictions for items being moved, guided by industry standards. Customers should list...
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Are there any special requirements for moving fragile or valuable items?

When moving fragile or valuable items, one should use quality packing materials, wrap items individually, and clearly label...
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What items are prohibited from being moved?

National Van Lines does not allow the transport of hazardous materials, such as flammable items, explosives, poisons, and...
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Service Areas

What areas does National Van Lines operate in?

National Van Lines provides moving services throughout the United States, covering both local and long-distance moves. They...
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Can I book a move internationally with National Van Lines?

National Van Lines mainly offers services for domestic relocations within the United States and does not specialize in...
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