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How Do I Submit a Complaint About My Rental to National Car Rental?

Adam Goldkamp is the editor / author responsible for this content.
Dec 9, 2022

Road trips are a fun way to get away and enjoy a relaxing vacation. When planning a road trip, you can turn to National Car Rental for a vehicle that will match your vacation needs, but what happens if you are not completely satisfied with your rental? How do you submit a complaint about your rental to National Car Rental? You can contact National Car Rental here for more information and assistance, and below are ways you can submit your complaint.

How to Submit a Complaint to National Car Rental

There are several ways you can submit a complaint to National Car Rental: via telephone, through email or in person. Be aware, filing a complaint is not a guarantee you will get the desired outcome; however, it will help enhance customer service and give you and National Car Rental an opportunity to fix the issue.

Telephone

You can contact National Car Rental here and submit your complaint via telephone. When calling in your complaint, be prepared to provide the following information:

  1. Name of person renting the car.
  2. Rental confirmation number.
  3. Type of vehicle you are renting (especially if this is different from the one you originally reserved).
  4. Dates of rental (pick up to drop off).
  5. Nature of the complaint.
  6. What outcome you would like to have from your complaint.
  7. You may also be required to provide your date of birth, payment information or other identifying information.

Email Complaint

You can also submit your complaint to National Car Rental via email. To submit an email complaint, complete these steps:

  1. Open the National Car Rental website in your browser.
  2. Scroll to the bottom of the page and select "Contact Us."
  3. Click "Email" under "Share Rental Experience Feedback."
  4. Select to the topic of your email from the drop-down menu under "What Can We Help You With?"
  5. Enter your rental location.
  6. Add your comments (the exact nature of your complaint). Include days/times, precises details of the complaint, and any other pertinent information.
  7. Provide your contact information.
  8. Confirm you are not a robot.
  9. Click "Submit."

In Person

You also have the option to file a complaint in person at a National Car Rental pick up or drop off site. You can file an in person complaint by speaking with a rental agent and detailing the exact nature of your complaint. The representative can help you formally submit your complaint, and can work in real time to help resolve the issue.

National Car Rental has made it easy for customers to give feedback and submit complaints when rentals do not meet expectations. For more information or assistance, contact National Car Rental customer support here.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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