How Do I Get a Refund from NFL.com?
Subscriptions in NFL.com are automatically set to be paid on an auto-renewal basis unless you specifically choose to opt out of the auto-renewal option.Lucky for NFL.com customers, the website does have a refund policy. heres some helpful tips to assist you.
The NFL is one of the most prominent sports organizations in the world. The organization's website NFL.com is a large part of their operations through which NFL fans can purchase a variety of products including NFL subscription products and game passes.
Subscriptions in NFL.com are automatically set to be paid on an auto-renewal basis unless you specifically choose to opt out of the auto-renewal option. Most subscription products on NFL.com run for the full NFL season and once paid, you have to wait or the next season to cancel.
Lucky for NFL.com customers, the website does have a refund policy. The policy mostly covers subscriptions products purchased on the site.
Refund Policy
If you cancel a subscription product on NFL.com within three days of making the purchase, whether you complete a free trial or not, the website will do the best they can to refund the full amount of the purchase. Any cancellation made after the time stated above, will not be eligible for a refund.
The refund will be made to the method of payment you used to buy the subscription. If you did use the product, you will be refunded the fraction of the subscription's amount that you did not use.
If you buy a Season Plus Subscription of NFL Game Pass and have it on automatic renewal, you have to cancel your subscription within 7 days of the automatic renewal date to receive a refund. The refund will be sent to the payment method you used to pay for the subscription.
If you buy any NFL product through any NFL application, the refund terms are different for iOS and Android devices. For iOS and Windows, you must submit the refund request through the app and according to the refund policies of the particular store. For Android devices, you will have to click 'Submit a Request' through NFL.com's help page.
if the amount cannot be refunded to you because you no longer have access to the method of payment used to pay for the subscription, you will have to forfeit the refund. You will also have to forfeit the full amount of the refund if you violate NFL.com's Terms of Use.
The successful or unsuccessful request of a refund from NFL.com will depend on the type of purchase and the time between the purchase date and the refund request date. Use of the bought product has no effect on the decision to grant a refund.
Requesting a refund
You can request a refund from NFL.com by contacting the NFL digital care and submitting a request. You can do this through the following process:
- Launch your web browser and open the NFL digital care website
- Click the 'Submit a request' tab in the top right hand corner of the landing page
- You will be prompted to select a ticket. Select NFL.com and a list empty fields will appear
- Input the name, account username, email address and subject of the ticket. Proceed to describe that you want a refund and why. Attach any documents that will help you prove your case
- Verify the information in the fields and when satisfied, click 'Submit' and send the request. NFL.com support staff should respond soon with a reply to the ticket.
If requesting a refund through the above process, does not work you should ensure that you meet the terms and conditions for requesting a refund. If you do, you can contact customer care through their online help desk.
NFL.com has no phone number or email address through which you can reach them. You can request a refund and should expect a reply in a day. You can find the help desk's address on GetHuman.
Further questions?
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