What should I do if my order arrives damaged?

If an order from Mycubanstore.com arrives damaged, it is important to take immediate action to address the situation. First, carefully inspect the package as soon as it is received, noting any visible damages to the box or the items inside. It is advisable to take photographs of the damaged items and the packaging, as this evidence may be helpful in resolving the issue. Next, locate the return policy or customer service information on the Mycubanstore.com website. This information is typically found in the footer or the help section of the site. The return policy may contain specific instructions on how to proceed with damaged items, including whether a return authorization is needed. In many cases, customers are required to report the damage within a certain timeframe, so it is best to act quickly. By following the outlined steps in the return policy, customers can ensure that they receive a replacement or a refund for the damaged goods.