Can I return a product if it is damaged during shipping?

Asked a year ago
Yes, you can return a product if it is damaged during shipping. At MusicArts.com, we understand that accidents can happen during transit. If your item arrives damaged, please contact our customer service within 48 hours of receiving the shipment to report the issue. Our team will guide you through the return process and provide a return shipping label. We require photographic evidence of the damage to initiate the return. Once we receive the damaged item back, we will assess the situation and either offer a replacement or issue a refund, depending on your preference. Please note that it is essential to notify us promptly to ensure a smooth return process. We are committed to resolving any shipping-related damage issues promptly and efficiently to ensure your satisfaction with your MusicArts.com purchase.
Christian Allen is the editor / author responsible for this content.
Answered May 3, 2024

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