What is your return policy?

Our return policy at Modeltrainstuff.com is designed to ensure our customers' satisfaction and peace of mind. We gladly accept returns within 30 days of purchase, provided that the item is in its original condition and packaging. However, certain items, such as custom-made or personalized products, are non-returnable unless they arrive damaged or defective. To initiate a return, customers are required to contact our customer service team and provide the order number and reason for return. Once approved, customers will receive a return authorization number and instructions on how to proceed. Please note that customers are responsible for the return shipping costs, unless the return is due to a mistake on our part. Refunds will be issued via the original payment method once the returned item is received and inspected. We strive to process all returns in a timely manner to ensure a smooth and hassle-free experience for our valued customers.