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What troubleshooting steps should I take if Microsoft Word crashes?

Asked 5 months ago
When Microsoft Word crashes, it can be quite frustrating, but there are several troubleshooting steps one can take to resolve the issue. First, it is advisable to restart the computer. This simple step can clear temporary files and resolve conflicts that might be causing Word to crash. Next, ensure that Microsoft Word is updated to the latest version. This can be done by opening the application, going to the Account section, and checking for updates. Running the most recent version can fix known bugs and improve stability. If the crashes persist, consider starting Word in Safe Mode. To do this, hold down the Control key while opening Word. Safe Mode will disable add-ins and other customizations that could be causing the issue. If Word works properly in Safe Mode, the problem may lie with an add-in or a template. Disabling add-ins one at a time can help identify the culprit. Another useful step is to repair the Office installation. This can be done through the Control Panel by selecting Programs and Features, finding Microsoft Office, and choosing the Repair option. If all else fails, it may be beneficial to check for any conflicting software or drivers. Lastly, searching the Microsoft support website for specific error messages may provide additional solutions. For more personalized help, one might consider looking for contact information on the site at microsoft.com/word.
Answered Jul 11th 2025

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