What should I do if I receive the wrong item?

If a customer receives the wrong item from Michaels, there are several steps they can take to address the situation. First, it is advisable to review the order confirmation and shipping details to confirm that there was indeed an error. If the item received does not match what was originally ordered, the customer should take note of the item number and any relevant details of both the incorrect item and the order. Next, the customer should visit the Michaels website, where information is typically available regarding returns and exchanges. Michaels generally offers guidance on how to initiate a return or exchange process. It may be necessary to fill out a return form, and customers are usually instructed to include any documentation that came with the order. Michaels usually has policies in place regarding shipping errors, and it is helpful to follow those guidelines closely. If the issue cannot be resolved online, customers may want to seek additional assistance through any posted contact information on the website. This information typically includes customer service options that can provide further support in resolving the concern.