What is the policy for damaged or defective merchandise?

Michaels has a policy in place to address concerns regarding damaged or defective merchandise. Generally, if a customer receives an item that is damaged or found to be defective, they are encouraged to take appropriate steps to resolve the issue. This typically involves returning the item to a Michaels store or following the instructions for returning products purchased online. While specific return windows may vary, it is commonly advisable to return items within a reasonable time frame after the purchase to ensure eligibility for a refund or exchange. In-store returns usually require the customer to bring the item along with the original receipt or proof of purchase. For online purchases, the customer may need to follow the return process outlined on Michaels' website, which may include filling out a return request, providing details about the item, and possibly shipping it back. It is always a good idea for customers to check the current return policy on the Michaels website or the receipt provided at the time of purchase for the most accurate and up-to-date information regarding returns and exchanges.