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Meituan Customer FAQ

Top Answers & How-to Guides

What is Meituan's Phone Number?

The question we are asked most often is about how to talk to Meituan customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Meituan Customer Questions

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Payment and Fees

Are there delivery fees associated with Meituan services?

Meituan services generally involve delivery fees that can fluctuate based on factors like distance, the service chosen, and...
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What payment methods does Meituan accept?

Meituan provides various payment options, including credit and debit cards, Alipay, and WeChat Pay. Users may also use bank...
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What promotions or discounts are available?

Meituan offers various promotions and discounts that change based on location and season. Users can find limited-time food...
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Service and Safety

What services does Meituan provide?

Meituan provides a wide array of services including food delivery through Meituan Waimai, hotel bookings, travel...
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Are there options for scheduling deliveries in advance?

Meituan offers options for scheduling deliveries in advance, allowing customers to select a delivery time during the checkout...
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How does Meituan ensure food safety?

Meituan prioritizes food safety by partnering with certified restaurants, conducting regular inspections, training food...
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Order Management

How do I place an order through Meituan?

To place an order through Meituan, one must first download the app and log in or create an account. Users can then explore...
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Can I track my order on Meituan?

Customers can track their orders on Meituan, receiving updates on confirmation, preparation, and delivery status. The app...
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How do I report an issue with my order?

To report an issue with an order on Meituan, users should go to the order management section in the app or website. They can...
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Can I change or cancel my order after placing it?

Once an order is placed on Meituan, altering or canceling it can depend on the merchant's rules and the order status. If the...
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Feedback and Support

Is there a loyalty program with Meituan?

Meituan offers various loyalty programs aimed at enhancing user engagement, which include a rewards system where users can earn...
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How do I leave feedback about a service?

To leave feedback on Meituan, users can do so through the app or website after a transaction. They are generally prompted to...
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How can I become a vendor or partner with Meituan?

To partner with Meituan, one should research the specific service area, prepare necessary documents showcasing business value,...
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Mobile Access

What areas does Meituan deliver to?

Meituan provides delivery services across many cities in China, including major urban centers like Beijing, Shanghai,...
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Is there a mobile app for Meituan?

Meituan offers a mobile app that provides a variety of services such as food delivery, hotel bookings, and lifestyle options....
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