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Mdsoptics.com Customer FAQ

Top Answers & How-to Guides

What is Mdsoptics.com's Phone Number?

The question we are asked most often is about how to talk to Mdsoptics.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I set up an account to manage my orders?

MDS Optics allows users to create an account for order management, which offers benefits like tracking orders and quicker...
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Recent Mdsoptics.com Customer Questions

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Customer Service

What should I do if I receive a damaged or defective product?

If a product from MDS Optics arrives damaged or defective, the customer should inspect and document the damage with clear...
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What is your return policy?

MDS Optics has a return policy allowing returns typically within thirty days of purchase, with some exceptions for customized...
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Can I track my order?

Customers of MDS Optics can indeed track their orders. Once confirmed and shipped, a tracking number is provided via...
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Can I cancel or modify my order after it has been placed?

Once an order is made at Mdsoptics.com, there is generally a brief period to modify or cancel it, as orders are processed...
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What should I do if my prescription changes?

If your prescription changes, schedule an eye exam for an updated prescription. Once you have it, review eyewear options at MDS...
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Payments and Discounts

What forms of payment does Mdsoptics.com accept?

Mdsoptics.com accommodates various payment methods, including major credit cards like Visa and MasterCard, as well as digital...
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Are the products on Mdsoptics.com new or used?

MDS Optics primarily sells new products, ensuring a wide selection of the latest optical innovations. Their commitment to...
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Do you offer any discounts or promotions?

MDS Optics frequently provides various discounts and promotions, including seasonal sales and loyalty programs. Customers...
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What is your warranty policy?

MDS Optics generally offers a warranty covering defects in materials and workmanship for a certain duration following purchase....
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Are there promotional bundles or packages available?

MDS Optics often features promotional bundles that combine various products like eyewear and accessories at discounted rates....
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Shipping and Orders

How long does it take for an order to be processed and shipped?

Order processing and shipping times at MDS Optics depend on product type and shipping choice, typically taking one to two...
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Do you offer international shipping?

MDS Optics generally provides international shipping to reach customers worldwide, but the details, such as available countries...
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What is the average processing time for orders?

Order processing times at Mdsoptics.com usually range from one to two business days, but specific items may take longer based...
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Can I set up an account to manage my orders?

MDS Optics allows users to create an account for order management, which offers benefits like tracking orders and quicker...
Read more
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