What should I do if I receive a damaged or defective product?

If a customer receives a damaged or defective product from MDS Optics, the first step is to carefully inspect the item and document any damage. Taking clear photographs of the product, packaging, and any other relevant details can provide helpful evidence. Next, the customer should refer to the return or exchange policy specified on the MDS Optics website. This policy typically outlines the steps necessary to initiate a return or exchange due to a defective or damaged item. In many cases, customers must complete a return request form or provide specific details regarding the order when reaching out for assistance. It is essential to act quickly, as there may be time limits for reporting issues with products. Customers should ensure they have their order number and any related information readily available, as this can expedite the process. For specific instructions or additional details, customers may want to explore the website for contact information, as there could be dedicated support channels or helpful FAQs to guide them through the situation.