Updated September 20, 2025

Mcmaster.com Customer FAQ

Recent Mcmaster.com Customer Questions

Help me with my Mcmaster.com customer service issue

Order Management

How can I cancel or change my order?

To cancel or change an order on McMaster.com, act quickly, as modifications are only possible if the order is still processing....

Can I track my order?

Yes, customers can track their orders on Mcmaster.com using their online accounts or the order number in the confirmation...

Can I order items that are out of stock?

Customers generally cannot order items that are out of stock on McMaster.com's website. The online catalog shows real-time...

What steps should I take if my order is delayed?

In the event of a delayed order from Mcmaster.com, customers should first review any email updates and login to their account...

What should I do if I received the wrong item?

If you receive the wrong item from McMaster.com, first check your order against the packing slip to confirm the discrepancy....

Can I view past invoices from my orders?

McMaster.com allows customers to access their order history and view past invoices by logging into their online account. If an...

How do I apply a promo code at checkout?

To use a promo code on McMaster.com, select your items and go to checkout. There will be a field for entering the promo code;...

What payment methods do you accept?

McMaster.com accepts major credit cards like Visa, MasterCard, American Express, and Discover. They may also accept electronic...

Are there any special discounts for bulk orders?

While McMaster.com does not advertise specific bulk order discounts, many products feature tiered pricing where costs decrease...

Can I purchase gift cards on McMaster.com?

McMaster.com does not sell gift cards, as its focus is on industrial and commercial supplies. Though disappointing, customers...

Do you offer bulk order discounts?

McMaster.com does offer bulk order discounts for various products, with prices decreasing based on quantity. Customers should...

Do you offer international shipping?

McMaster-Carr focuses on customers in the United States and generally does not provide international shipping for individual...

What is your return policy?

McMaster.com has a customer-friendly return policy allowing returns within thirty days, provided items are in original...

What is your warranty policy?

McMaster.com offers a warranty that typically covers defects in materials and workmanship for a specified duration, varying by...

Do you offer expedited shipping?

McMaster.com does offer expedited shipping among various options to fit different needs. Customers can select from several...

How are shipping costs calculated?

Shipping costs on Mcmaster.com are primarily based on item size and weight, shipping method chosen, and delivery destination....

Is there a way to save my favorite items for future orders?

Users can save their preferred items for future orders by utilizing the favorites list feature found in their account section...

What is your privacy practices regarding customer information?

Mcmaster-Carr prioritizes customer privacy and implements measures to protect personal information, such as encryption and...

We look to the Mcmaster.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Mcmaster.com issues reported to GetHuman

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