Can I return or exchange an item?

Marymaxim.com has a customer-friendly return and exchange policy that allows customers to return or exchange items under certain conditions. Typically, items that are unused and in their original packaging can be returned within a specified time frame. This time frame often ranges from thirty to ninety days from the date of purchase, though it might vary based on specific promotions or product categories. To initiate a return or exchange, customers generally need to provide proof of purchase, such as an order confirmation or receipt. It is essential to review the specific conditions and any restocking fees that may apply, particularly to items like yarn or kits that may have been opened. Customers are usually advised to ensure that returned items are packaged securely to prevent damage during shipping. For exchanges, customers may have the option to replace an item for a different size or color, depending on availability. However, this process may involve returning the original item first and then placing a new order for the desired item. It is always a good idea to check the current web page for the most accurate and detailed information regarding the return and exchange policy, as this can offer clarity on any recent updates or specific procedures that may be in place.