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Marshalls Customer FAQ

Top Answers & How-to Guides

What is Marshalls's Phone Number?

The question we are asked most often is about how to talk to Marshalls customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Marshalls Customer Questions

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Products and Services

What types of products does Marshalls sell?

Marshalls provides a wide variety of products, including brand-name clothing, footwear, accessories for all ages, home goods...
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Does Marshalls offer gift cards?

Marshalls does provide gift cards, which are great for allowing recipients to pick their desired items. They are usually...
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What is Marshalls' return policy?

Marshalls' return policy allows returns within 30 days for items in original condition with tags and a receipt. If the receipt...
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How often does Marshalls receive new merchandise?

Marshalls receives fresh merchandise multiple times a week, ensuring customers can find new items regularly. This rotating...
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What should I do if an item I want is out of stock?

If a desired item is out of stock at Marshalls, customers can check back regularly for updates, ask store associates for...
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Shopping Experience

Can I shop online at Marshalls?

Marshalls does not support online shopping; it emphasizes in-store experiences with discounted products. However, its website...
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Can I track my order at Marshalls?

Marshalls does not have a direct order tracking system for online orders. Customers receive a confirmation email with details...
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Does Marshalls offer international shipping?

Marshalls does not provide international shipping for online purchases, as its operations are primarily U.S.-based. Customers...
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Can I use a Marshalls gift card online?

Marshalls gift cards are only valid for in-store transactions and cannot be used for purchases online at marshalls.com. To...
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Customer Programs

Does Marshalls have a loyalty program?

Marshalls does not have a loyalty program, but they offer multiple savings opportunities and promotions throughout the year....
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What payment methods does Marshalls accept?

Marshalls accepts various payment methods, including major credit cards, debit cards, cash, and select mobile payments like...
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Store Information

Where can I find career opportunities at Marshalls?

Individuals interested in jobs at Marshalls can visit their official website to find a dedicated careers section. This area...
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Are there specific store hours for different locations?

Marshalls store hours differ by location, generally opening from nine or ten in the morning until about nine at night....
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How often do you restock items in-store?

Marshalls frequently restocks merchandise to provide customers with a wide selection, though the restocking frequency differs...
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We look to the Marshalls issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Marshalls issues reported to GetHuman
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