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Mantis.com Customer FAQ

Top Answers & How-to Guides

What is Mantis.com's Phone Number?

The question we are asked most often is about how to talk to Mantis.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I manage my subscription preferences on Mantis.com?

To manage subscription preferences on Mantis.com, log in to your account and navigate to your profile settings, where you can...

What if I forgot my password for my Mantis.com account?

If a user forgets their Mantis.com password, they can reset it using the “Forgot Password” link on the login page. By entering...
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Recent Mantis.com Customer Questions

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Order and Shipping

What is the return policy for Mantis.com?

Mantis.com has a clear return policy allowing returns typically within thirty days as long as items are unused and in original...
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Can I track my order on Mantis.com?

Mantis.com does allow customers to track their orders by providing tracking information in confirmation emails. Customers can...
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Does Mantis.com offer international shipping?

Mantis.com mainly provides digital software solutions rather than physical goods that would need shipping. Their services can...
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Can I cancel my order on Mantis.com?

The ability to cancel an order on Mantis.com is generally subject to their policies, which may permit cancellations within a...
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What should I do if I receive a damaged product from Mantis.com?

If a customer receives a damaged product from Mantis.com, they should document the damage with photographs and review the...
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Can I exchange an item instead of returning it?

Mantis.com generally allows for exchanges instead of returns, but this depends on specific policies in effect at the time of...
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Payment and Promotions

What payment methods does Mantis.com accept?

Mantis.com accepts a variety of payment methods, including major credit cards like Visa and American Express, along with...
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Are there any promotions or sales on Mantis.com?

Mantis.com often has promotions or sales that can vary based on product launches and events. For current details, it's best to...
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Is there a customer loyalty program for frequent shoppers?

Mantis.com does not have a clearly advertised loyalty program for frequent shoppers. The focus is generally on providing...
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How do I apply a promotional code on Mantis.com?

To use a promotional code on Mantis.com, visit the site, select your products, and proceed to checkout. Enter the code in the...
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Product Warranties and Returns

What is the warranty period for products purchased on Mantis.com?

Mantis.com offers warranties that vary by product, typically covering defects in materials and workmanship. The duration can...
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Can I return a product if I am not satisfied with it?

Mantis.com generally allows returns for dissatisfied customers, but specifics can vary by product category, time frame, and...
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Account Management

How can I manage my subscription preferences on Mantis.com?

To manage subscription preferences on Mantis.com, log in to your account and navigate to your profile settings, where you can...
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What if I forgot my password for my Mantis.com account?

If a user forgets their Mantis.com password, they can reset it using the “Forgot Password” link on the login page. By entering...
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What is the process for pre-ordering items on Mantis.com?

The pre-order process on Mantis.com involves browsing for a product, selecting it to view details including availability, and...
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We look to the Mantis.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Mantis.com issues reported to GetHuman
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