Magellan Customer FAQ

If you receive a message indicating that you already have an account when attempting to register with your email, it likely means that your email address is already associated with an existing account. You can try using the password recovery option to reset your password and gain access to your account.

SmartGPSEco plugin allows your Magellan GPS device to communicate with SmartGPSEco.com. It helps in updating maps, adding new destinations, and keeping your device firmware up to date. To install it, go to SmartGPSEco.com and create an account or sign in to your existing one. Then, select the "Install the Plugin" button. An agreement form will pop up. After reading, click on 'Accept' to begin the download. Once downloaded, locate the file on your computer and run it. Follow the on-screen instructions for installation. After a successful installation, restart your PC and sign back into the SmartGPSEco website. Connect your Magellan device to your computer, and it should be recognized by the site.

We're sorry to hear about your issue. It seems like a system error appeared after updating maps on your Magellan RoadMate 9020. Try performing a hard reset on the device. Press and hold the power button until the device turns off, wait a few seconds, and turn the unit back on. If this doesn't resolve the issue, you may need to revert the update, if possible. If reversion is not possible, it is suggested to contact Magellan technical support directly for advanced troubleshooting. Their expertise will be able to assist with specific software or hardware related failures. Remember to always backup any personal data before initiating updates or resets.

To change the time on your Triton 1500, go to the 'Settings' menu and select 'Time'. You should see options to change the time format (12 hours vs 24 hours), to set the date, and the time. After changing the settings, make sure to save your changes. You can then exit back to the main screen and should see your changes reflected. Make sure your device has accurate positioning data (GPS signal), as this can affect the time settings.

If your brand new Magellan TRX7 Explorist is not charging, the issue could be with the charging cable, the adapter, or the device itself. Please ensure you are using the supplied Magellan charger and cable as other chargers may not provide sufficient power. Also, make sure the charging ports on both the device and the charger are clean and free of debris. If these steps don't fix the issue, consider trying another power outlet. If it still doesn't charge, it might be a hardware issue and it could be best to return or exchange it at the store you purchased it from since the device is new.