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MacCosmetics.com Customer FAQ

Top Answers & How-to Guides

What is MacCosmetics.com's Phone Number?

The question we are asked most often is about how to talk to MacCosmetics.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer gift wrapping services?

MAC Cosmetics generally does not provide gift wrapping services online, but offers attractive packaging on many products that...

How do I sign up for notifications about new products and sales?

To receive updates on new products and sales from MacCosmetics.com, users can subscribe to the newsletter by entering their...
Ask any question you have about MacCosmetics.com customer service, get an answer now.
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Recent MacCosmetics.com Customer Questions

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Shipping and Order Tracking

Do you ship internationally?

MacCosmetics.com does provide international shipping to select countries, allowing global access to their products. The...
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Can I track my order?

Yes, customers of MacCosmetics.com can track their orders through a confirmation email that includes a tracking number and...
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Can I cancel or modify my order?

After placing an order on MacCosmetics.com, there is a short period during which you can cancel or change it. However, if the...
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Returns and Refunds

What is your return policy?

MAC Cosmetics offers a customer-friendly return policy, allowing returns within thirty days of purchase for a full refund or...
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What is the process for returning a product I purchased on MacCosmetics.com?

Returning a product purchased from MacCosmetics.com involves a simple process. Customers usually have around thirty days to...
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Product Information

Are your products cruelty-free?

MAC Cosmetics actively promotes cruelty-free initiatives by halting animal testing for its products and encouraging suppliers...
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Are there any seasonal product collections available?

MAC Cosmetics regularly releases seasonal collections that highlight current trends through limited-edition products, including...
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Payments and Discounts

What payment methods do you accept?

MAC Cosmetics provides various payment options including major credit cards like Visa, MasterCard, American Express, and...
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Do you offer any discounts or promotions?

MacCosmetics.com regularly presents a variety of discounts and promotions, including seasonal offers, holiday sales, and...
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Account and Notifications

Do you offer gift wrapping services?

MAC Cosmetics generally does not provide gift wrapping services online, but offers attractive packaging on many products that...
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How do I sign up for notifications about new products and sales?

To receive updates on new products and sales from MacCosmetics.com, users can subscribe to the newsletter by entering their...
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Does MacCosmetics.com offer any loyalty or rewards programs?

MacCosmetics.com has a MAC Loyalty Program that rewards customers for their purchases with points that can be redeemed for...
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Can I create a personal account to save my preferences and order history?

Yes, users can create a personal account on MacCosmetics.com, which saves preferences and order history, facilitates quick...
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We look to the MacCosmetics.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
MacCosmetics.com issues reported to GetHuman
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