Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for

Contacting customer support

Below you can compare and contrast the 4 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following channels: Phone, Web, Chat.

Phone number / contactWaitVotes
Customer Service
10 mins81
Flooring Customer Service
38 mins37
Online Help at
Customer Service
< 3 hrs35
Live Chat at
Customer Service
2 mins33 top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
Are there any sales or discounts available?
Yes, Lumber Liquidators frequently offers sales and discounts on a wide range of flooring products. Customers can find special deals on both in-store and online purchases. The sales may include discounted prices, promotional offers, or clearance sales, allowing customers to save money on their flooring needs. It is recommended to regularly check the website or visit a local store to stay up to date with the latest sales and discounts. Additionally, customers can sign up for the company's newsletter to receive exclusive offers and updates directly in their inbox. Lumber Liquidators strives to provide customers with affordable options without compromising on quality or style.
What types of flooring do you offer?
We offer a wide range of flooring options to cater to diverse needs and preferences. At Lumber Liquidators, you can find an extensive selection of hardwood, laminate, bamboo, vinyl, and tile flooring. Our hardwood collection offers various species, colors, and finishes, allowing you to achieve the perfect aesthetic for your space. If you prefer the look of hardwood but require a more affordable option, our laminate flooring provides a durable and visually appealing alternative. Bamboo flooring offers a renewable and eco-friendly choice with exceptional durability. Vinyl and tile options are available in an array of styles, colors, and patterns, enabling you to create stunning designs for any room. With such a diverse flooring selection, we are confident you will find the ideal flooring solution for your project at Lumber Liquidators.
Are your products eco-friendly?
Yes, our products at are eco-friendly. We are committed to sustainability and offer a wide range of environmentally conscious options. Our hardwood flooring is sourced from responsibly managed forests, certified by recognized organizations like the Forest Stewardship Council (FSC) and the Sustainable Forestry Initiative (SFI). We also offer a variety of bamboo flooring, which is known for its rapid growth and renewability. In addition, our engineered wood products are made with recycled materials and have low VOC emissions, promoting better indoor air quality. We strive to provide our customers with eco-friendly choices without compromising on quality or style, ensuring a beautiful and sustainable flooring solution for their needs.
What is your return policy?
Our return policy at is designed to ensure customer satisfaction. If for any reason you are not fully satisfied with your purchase, you may initiate a return within 90 days of receipt. We accept returns for any unused and unopened items in their original packaging, while also considering product-specific restrictions and guidelines that may apply. Please note that returns for flooring samples, clearance items, and custom orders may be subject to different policies. To start the return process, simply contact our customer service team, who will guide you through the steps to return the product and arrange for a refund or exchange. We aim to make the return process as straightforward and hassle-free as possible, prioritizing our customers' needs and providing efficient solutions.
Do you offer installation services?
Yes, Lumber Liquidators offers installation services for the convenience of its customers. We understand that installing new flooring can be a complex task, so we have a team of professionals ready to assist you. Our installation services include hardwood, laminate, vinyl, and tile flooring. Whether you need assistance with a small room or your entire home, our dedicated team will ensure your new flooring is installed correctly and efficiently. With years of experience, our installers are knowledgeable in proper techniques and will handle your project with care. Additionally, we offer competitive pricing for installation services, making it easier for you to complete your flooring project with ease. Contact us today to schedule your installation service or visit our website for more details.
What is your warranty policy?
Our warranty policy at aims to provide customer satisfaction and peace of mind. We offer a range of warranties on our products, which vary depending on the type of flooring purchased. Generally, our products come with a manufacturer's warranty that covers defects in materials or workmanship. The length of the warranty may also vary, so it is important to refer to the specific product's warranty for details. In addition, we offer an extended protection plan that provides additional coverage and peace of mind. Customers can find specific warranty information on our website or by contacting our customer service team. Our goal is to ensure that our customers are confident in their purchase and have access to any necessary support or resolution for any unexpected issues.
Do you offer financing options?
Yes, offers financing options to help customers with their purchases. We understand that buying flooring or other home improvement products can be a significant expense, and our aim is to make it more accessible and affordable for our customers. We have partnered with reputable financing institutions to provide options such as low-interest rates or zero percent financing for qualified customers. By choosing one of our financing options, customers have the flexibility to make affordable monthly payments over a fixed period, alleviating the financial burden of paying the full amount upfront. Our financing options can be easily selected during the checkout process or discussed with our knowledgeable staff members in-store or over the phone. We are committed to helping our customers find convenient and budget-friendly solutions for their flooring needs.
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Click below to show 4 more questions, answers, and complete guides to common customer support problem.

Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has 1 chat option has no customer email has 1 help forum has no twitter handle has no facebook page
Contact information overview

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