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What is your return policy?

Asked 2 years ago
LumberLiquidators.com has a clear return policy designed to ensure customer satisfaction. Generally, customers have a period of thirty days from the date of purchase to initiate a return. This applies to most flooring products, provided they are in their original, unopened condition. For items that have been installed, the return policy may vary, and customers are encouraged to review specific guidelines regarding those products. It is important to note that certain items may be subject to additional conditions. For example, clearance or special order items often have specific return restrictions, and customers should check the details specific to these categories. Customers are typically required to provide a proof of purchase when processing a return, which may include a receipt or order confirmation. To return a product, customers often need to contact Lumber Liquidators to obtain detailed instructions regarding shipping and handling procedures, particularly if the return involves larger items that are difficult to transport. Additionally, customers should be aware that there may be fees associated with returns, especially for those that require shipping. For the most accurate and current information regarding the return policy, it is advisable to refer to the official website and review the return policy section. This will provide customers with any updates or changes that may have been implemented recently, ensuring that they have the most relevant information for their specific situation.
Answered Oct 20th 2025

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