What if I receive a defective or damaged item?

If a customer receives a defective or damaged item from Leisurepro.com, there are procedures in place to address such situations effectively. First, it is important to review the product's return policy outlined on their website, as this will provide details on how to proceed with returns and exchanges. Typically, customers should document the issue by taking photographs of the defective or damaged product, as this may be required for the return process. Returning the item usually involves initiating the return process through the relevant section on the website, where customers can find specific instructions for obtaining a return authorization and shipping label, if applicable. Once the return is received and inspected, Leisurepro.com often provides options such as a replacement, exchange, or refund, depending on the circumstances of the return. It is always advisable for customers to be aware of the time frames and any specific conditions required for returns. Therefore, checking the current web page for the most up-to-date policies is a useful step to ensure a smooth resolution.