What should I do if I receive a damaged item?

If a customer receives a damaged item from Kotulas.com, the first step is to examine the package and the product carefully. Often, the damage may be apparent upon inspection, and customers should take photos of both the packaging and the item itself. These photographs can serve as evidence when addressing the issue. It is also advisable to keep all original packaging, as this may be needed for the return process or when filing a claim. Next, customers should refer to the current web page for the process regarding returns and exchanges. Typically, there is information available that outlines the steps that need to be taken when handling damaged items. Most retailers have a specific timeframe within which customers must report damages, so it is crucial to act promptly. Once the necessary information has been reviewed, customers can usually initiate the return or exchange process directly through the website or by following the enclosed instructions that accompanied the order. If additional assistance is required, Kotulas.com often provides contact information on their web page for further inquiries. This process ensures that customers can receive either a replacement or a refund, allowing for a satisfactory resolution to the issue of a damaged item.