Kotulas.com typically has a specific return policy for items purchased online, and it generally does not allow for returns made in-store if the item was ordered online. Instead, customers are usually required to follow the return process outlined on the Kotulas website. This often includes obtaining a return authorization and shipping the item back to the designated returns address. It is important to note that return policies may vary depending on the type of product and the conditions under which it was purchased. Therefore, it is advisable to refer to the current web page for detailed information regarding returns, including any guidelines or steps to follow. For accurate and specific return instructions, make sure to check the return policy section on the website.