What is your return policy?

Our return policy at Kotulas.com is designed to ensure customer satisfaction. If for any reason you are not completely happy with your purchase, you may return it within 30 days of delivery for a refund or exchange. To be eligible, the item must be in its original condition, unused, and accompanied by the original packaging. Please note that certain items, such as personalized or custom-made products, are non-returnable unless they arrive damaged or defective. Additionally, all returns must be authorized by our customer service team before sending them back. To start the return process, please contact our customer service department, who will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions. We strive to make the return process as simple and hassle-free as possible.