What is your return policy?

Kotulas.com has a customer-friendly return policy that allows for a straightforward return process for items that do not meet expectations. Generally, customers can return unused items within a certain time frame, typically around 30 days from the date of receipt. To be eligible for a return, items usually need to be in their original packaging and condition, which means they have not been used or damaged. If customers receive a defective or incorrect item, they are usually advised to contact the customer service department for guidance on how to proceed. It is important to note that some items may have specific return restrictions, such as clearance or custom-made products, which may not be returnable. Therefore, it is advisable to check the specific return policy referenced on the product's page at the time of purchase. When processing a return, customers may need to cover the cost of return shipping, although some exceptions may apply depending on the circumstances. Once the returned item is received and inspected, a refund is typically processed back to the original payment method. Customers looking for the most accurate and current information regarding the return policy should consider checking the relevant section on the Kotulas.com website to ensure they are aware of any updates or changes to the policy.