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Keypoint Credit Union Customer FAQ

Top Answers & How-to Guides

What is Keypoint Credit Union's Phone Number?

The question we are asked most often is about how to talk to Keypoint Credit Union customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have any fees for account maintenance?

Keypoint Credit Union generally aims to keep account maintenance fees low, but these fees can vary based on account types and...

What are the membership requirements?

Keypoint Credit Union requires individuals to live, work, or worship in its service areas, or have a family member who is a...
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Recent Keypoint Credit Union Customer Questions

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Banking Features

What should I do if I forget my online banking password?

If someone forgets their Keypoint Credit Union online banking password, they can use the password recovery option on the login...
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Is there a mobile banking app?

Keypoint Credit Union provides a mobile banking app that allows members to manage accounts easily on smartphones and tablets....
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How do I check my account balance?

Keypoint Credit Union offers several ways to check your account balance. Members can use online banking or the mobile app for...
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What security measures do you have to protect my account?

Keypoint Credit Union utilizes advanced encryption, multi-factor authentication, and real-time monitoring to secure member...
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How can I access my account online?

To access an online account with Keypoint Credit Union, visit keypointcu.com and locate the login area. You will need your...
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ATM and Fees

Are there ATM fees for using non-Keypoint ATMs?

Keypoint Credit Union generally imposes fees for using ATMs that are not part of their network. Members may encounter charges...
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How do I report a lost or stolen debit card?

To report a lost or stolen debit card from Keypoint Credit Union, members should quickly contact customer service via the...
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Account Services

Do you have any fees for account maintenance?

Keypoint Credit Union generally aims to keep account maintenance fees low, but these fees can vary based on account types and...
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What are the membership requirements?

Keypoint Credit Union requires individuals to live, work, or worship in its service areas, or have a family member who is a...
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What services does Keypoint Credit Union offer?

Keypoint Credit Union provides a diverse array of financial services, including various accounts with competitive rates, loans...
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How do I open a new account?

To open a new account at Keypoint Credit Union, individuals should visit the official website for account details, complete an...
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What are the benefits of joining Keypoint Credit Union?

Becoming a member of Keypoint Credit Union presents many advantages, including member-focused benefits, competitive rates on...
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Loans and Credit

What types of loans do you provide?

Keypoint Credit Union provides a range of loan options including mortgage loans for home purchases, personal loans for various...
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What is your policy on overdraft protection?

Keypoint Credit Union provides multiple overdraft protection options like linking a savings account or line of credit to a...
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What is the process for applying for a loan?

The loan application process at Keypoint Credit Union involves identifying the loan type, gathering necessary documents,...
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