How do I contact Kansas City Star about a delivery problem?

Issues with paper deliveries come up from time to time and Kansas City Star is not immune to them. If you had a delivery issue with them, you'll want to read this to get is resolved.

Jeff Whelpley is the editor / author responsible for this content.
Jul 16, 2019

If you did not receive a copy of your Kansas City Star paper, you can contact the paper for help. Delivery problems may arise due to a number of issues but the customer support team is quick to give you solutions. Kansas City Star allows you to manage your subscriptions on any device. You do not need to pick up your phone.

Your subscription to the Kansas City Star includes access to all contents in the paper's website and a printed copy. It also includes apps for iPhone and Android smartphones. The electronic edition of the paper allows you to read the paper online.

Plenty of Kansas City Star customers miss their deliveries. Missing the physical copy of your favorite magazine can be a huge inconvenience. The paper is working hard to reduce the number of dissatisfied customers. The paper has hires an outside consultant to help them evaluate and work on their distribution service.

It has invested a lot of time and effort to improve recruitment of carriers and additional members of staff in the customer care department.

If You are Away From Home

If you are away on vacation, you can suspend your newspaper deliveries until you get back. Log in to your account and click on the option 'Vacation Holds.' Choose the date when you wish to continue receiving your paper. If you give the paper a notification on time, they can suspend your delivery. Other delivery options include the following;

Vacation Pack

Your vacation pack may be helpful if you plan on being away for two weeks or less. The carrier will hold your paper while you are away. They can deliver all your papers when you finally get back.

Vacation Will Call

If you plan on being away for an indefinite period of time, the 'Vacation Will Call' option is great. Kansas City Star will suspend your deliveries until you contact them.

Vacation Stop With SIE Donation

This option allows you to donate the value of your newspaper to the SIE donation program. This program is meant to provide educators with the digital version of the paper. It also offers educational content that may be used in classrooms.

If you have provided the paper with your restart date, there is no need for you to call them when you get back. You may contact them if you do not receive your paper on time. You should contact them if you have changed your restart date or you did not provide it when suspending your deliveries.

If you have any problems with your newspaper delivery, you should contact the customer support team for help. You may contact them for any problems including missing deliveries, damaged papers, or incomplete papers. If it is impossible to deliver your paper again, your account will be credited with the amount of that day's delivery. On normal weekdays, you should expect your paper to arrive between 5.30 am and 6.30 am. The delivery may take some time if you live in a rural area with long routes.

There are plenty of ways to contact the customer support team. The simplest one is by phone. You will be connected with an agent who will listen to your problems and help you find the best solution.

Kansas City Star help desk is a great platform for you to get help with your delivery problems. It gives you a chance to interact with other Kansas City Star users and get solutions. If you can't find a relevant conversation to follow, you can start your own. You should get help from the customer support team in less than 48 hours.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I contact Kansas City Star about a delivery problem?

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