Jitterbug, also known as Lively, Inc., offers a return policy that allows customers to return their devices within a certain timeframe if they are not satisfied with their purchase. Typically, the return period lasts for 30 days from the date of purchase. Devices must be in like-new condition, and all original packaging, accessories, and documentation should be included in the return. If a device is opened, activated, or shows signs of wear and tear, it may not be eligible for a full refund. It is advisable to check the current Jitterbug website for any specific guidelines, exceptions, or any updates to the return policy as they can change over time. Customers can also find information regarding how to initiate a return on the official web page.