Can I return or exchange a product purchased online at a physical store?

Yes, you can return or exchange a product purchased online at a physical store. At Jackssurfboards.com, we understand that sometimes items don't meet your expectations or may need to be exchanged for a different size or color. To make the process convenient for you, we offer the option to return or exchange online purchases at any of our physical store locations. Simply bring the product along with the original receipt or order confirmation email to the store within our designated return/exchange period. Our knowledgeable store staff will be happy to assist you with the return or help you find a suitable replacement. Please note that the product must be in unused and resalable condition with any tags or packaging intact. We strive to ensure your satisfaction and provide a seamless shopping experience both online and in-store.