Jack in the Box Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing.

It sounds like there may be a glitch in the system. We recommend checking the terms of the receipt scanning feature, as there could be specific timeframes for submitting receipts after purchase. If everything seems correct but you're still experiencing issues, there may be a technical problem that needs to be addressed.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

We recommend checking your transaction history and confirming the charges with your bank. Double charges can occur due to a processing error. If the issue persists, please look for the most up-to-date contact information on this page to resolve the matter directly with Jack in the Box.

We're sorry to hear you're waiting on a refund. Requests for refunds typically go through the specific Jack in the Box location where you made your purchase. Therefore, you would need to contact that location directly for an update on your refund status. We do not have access to your personal information or the ability to process refunds for individual transactions. We recommend holding onto any receipts or transaction numbers for your records and reference during this process. We hope this situation gets resolved for you soon.