What should I do if I received a damaged product?

If you receive a damaged product from JELD-WEN, it is important to address the situation promptly to ensure the best resolution. First, inspect the product thoroughly to document the damage. Take clear photographs that showcase the specific areas of concern, as well as any packaging that may have also been affected. This evidence can be essential for processing any claims or returns. Next, refer to the product documentation for any specific instructions on how to report issues with the item. Generally, JELD-WEN encourages customers to reach out through their website for guidance on returns and exchanges. It may be beneficial to check the current web page for detailed contact information or operational guidelines regarding damaged products. When you report the damage, include your order number and a description of the issue. JELD-WEN aims to ensure customer satisfaction and will typically provide options for replacement or repair as necessary. Remember to maintain a record of all communications for future reference.