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Isaay.com Customer FAQ

Top Answers & How-to Guides

What is Isaay.com's Phone Number?

The question we are asked most often is about how to talk to Isaay.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have a size chart for clothing items?

Yes, we have a size chart available for all our clothing items. We understand the importance of finding the right fit, and our size...
Ask any question you have about Isaay.com customer service, get an answer now.

Order Management

How do I update my shipping address?

To update your shipping address on Isaay.com, simply log into your account and navigate to the "My Account" section. From there, you...

Can I track my order?

Yes, you can track your order on Isaay.com. Once your order has been shipped, you will receive a confirmation email with a tracking...

Can I cancel my order after it has been placed?

Yes, you can cancel your order after it has been placed on Isaay.com. However, please note that cancellations are subject to certain...

Payment

What payment methods are accepted?

Isaay.com accepts a variety of payment methods to ensure convenient and secure transactions for our customers. We currently accept...

Return Policy

What is the return policy?

Our return policy is designed to make your shopping experience with Isaay.com as convenient as possible. We understand that sometimes If you are unsatisfied with your purchase, you have 30 days from the date of delivery to return the item for a full refund. We accept returns on all unworn, unwashed, and undamaged items with original tags and packaging intact. Simply contact our customer service team to initiate the return process, and they will guide you through the necessary steps. Please note that some products, such as intimate apparel and swimwear, are non-returnable for hygienic reasons. Additionally, we do not cover the cost of return shipping unless the item arrived damaged or was incorrect. For detailed information and specific instructions, please refer to our Returns & Exchanges page on the website....

Shipping Information

How long does shipping take?

Shipping times on Isaay.com vary depending on the destination and the shipping method chosen. For orders within the United States,...

Do you offer international shipping?

Yes, we offer international shipping to select countries worldwide. At Isaay.com, we understand the global nature of our customers...

Product Information

What is the warranty on your products?

We offer a 1-year warranty on all our products. At Isaay.com, we are committed to providing our customers with high-quality items that...

Customer Rewards

Is there a loyalty program for frequent customers?

Yes, Isaay.com offers a loyalty program for frequent customers. Our loyalty program is designed to reward and appreciate our valued...

Gift Cards

Are gift cards available for purchase?

Yes, gift cards are available for purchase on Isaay.com. You can easily purchase gift cards by visiting our website and navigating...

Clothing Sizing

Do you have a size chart for clothing items?

Yes, we have a size chart available for all our clothing items. We understand the importance of finding the right fit, and our size...

Help me with my Isaay.com customer service issue

Ask any question you have about Isaay.com customer service. We will do our best to get you answers right away.
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