What is the return policy?

Our return policy is designed to make your shopping experience with Isaay.com as convenient as possible. We understand that sometimes items may not fit as expected or meet your needs, so we offer hassle-free returns. If you are unsatisfied with your purchase, you have 30 days from the date of delivery to return the item for a full refund. We accept returns on all unworn, unwashed, and undamaged items with original tags and packaging intact. Simply contact our customer service team to initiate the return process, and they will guide you through the necessary steps. Please note that some products, such as intimate apparel and swimwear, are non-returnable for hygienic reasons. Additionally, we do not cover the cost of return shipping unless the item arrived damaged or was incorrect. For detailed information and specific instructions, please refer to our Returns & Exchanges page on the website.