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Do you offer refunds or returns?

Asked 2 years ago
International Drug Mart has a specific policy regarding refunds and returns, which is essential to understand before making a purchase. Generally, online pharmacies prioritize customer safety and product integrity, often adhering to strict regulations and guidelines. As a result, most purchases of medications and health products might not be eligible for return or refund once the package has been opened. This policy is designed to ensure the quality and safety of pharmaceutical products, as the company cannot guarantee the safety of products returned due to the sensitive nature of medications. However, if you receive a product that is damaged, expired, or incorrect, it is advisable to refer to the refund policy outlined on the official website. Each situation may be unique, and it is important to provide pertinent details when seeking a resolution. The policy may include certain timeframes within which a request must be made, as well as the documentation required. For the most accurate and updated information regarding refunds or returns, including specific procedures, customers are encouraged to consult the current web page or their order confirmation email. This ensures that they have the most precise guidelines tailored to their situation.
Answered Oct 15th 2025

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