Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for
As far as we know, there is only one way to contact, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback. top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
Can I track my order?
Yes, you can track your order on Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. Simply follow the link provided in the email or visit our website and enter your tracking number into the designated field on the Order Tracking page. This will allow you to view the real-time status of your shipment and track its progress until it reaches your doorstep. Rest assured, we strive to provide excellent customer service and ensure that you have complete visibility into the delivery process of your order.
Are your products compatible with all printers?
Yes, our products are compatible with a wide range of printers. We have designed our ink cartridges and toners to work seamlessly with numerous printer models and brands. Our compatible cartridges are manufactured to meet or exceed the standards set by original equipment manufacturers (OEMs), ensuring optimal performance and print quality. We regularly update our product offerings to accommodate the latest printer models and maintain compatibility. However, due to variations in printer technology and firmware updates, there may be rare instances where compatibility issues arise. In such cases, we provide customer support to assist in resolving any concerns. Our goal is to provide high-quality, reliable products that can be used with confidence in a majority of printers.
What happens if my order arrives damaged or defective?
If your order arrives damaged or defective, we at are here to assist you promptly. We understand the importance of receiving products in perfect condition, and we apologize for any inconvenience caused. To ensure a smooth resolution process, we kindly request you to contact our customer support within 48 hours of receiving the damaged or defective item. Our dedicated team will guide you through the return and replacement procedure. Please provide specific details and supporting evidence, such as clear images, to help us assess the damage or defect. Once verified, we will expedite the replacement process at no additional cost to you. Your satisfaction is our utmost priority, and we will make every effort to swiftly resolve any issues you encounter.
What is your return policy?
At, we have a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery. We accept returns for both unopened and defective products. However, opened or used items cannot be returned unless they are defective. To initiate a return, simply contact our customer support team with your order details. Please note that all returns must be in their original packaging and accompanied by proof of purchase. Once we receive and process your return, we will issue a refund to your original payment method within 7-10 business days. Rest assured, we strive to provide a seamless return experience to guarantee your peace of mind.
What payment methods are accepted?
We accept various payment methods to provide convenience to our customers. At, we offer the flexibility of paying through major credit cards including Visa, MasterCard, American Express, and Discover. Additionally, we also accept payment through PayPal, a secure and widely used online payment platform. This allows customers to make payments from their PayPal account or using their preferred debit or credit cards linked to PayPal. We understand that different customers have different preferences and are committed to ensuring a seamless shopping experience. By offering multiple payment options, we aim to cater to a wide range of customers and make purchasing our high-quality ink cartridges and other printer supplies easy and hassle-free.
Are the ink cartridges on your website genuine or remanufactured?
All the ink cartridges available on our website,, are remanufactured cartridges. We take pride in providing high-quality remanufactured ink cartridges that meet or exceed the performance of genuine cartridges. Our remanufactured cartridges undergo a rigorous process, where we carefully clean, inspect, and refill them with premium quality ink. These cartridges are designed to work seamlessly with a wide range of printers, delivering reliable and professional results. Not only do our remanufactured cartridges help you save money, but they also contribute towards reducing environmental waste by recycling and reusing existing cartridges. At, we stand behind the quality of our remanufactured cartridges, ensuring customer satisfaction and a greener printing solution.
How long does shipping usually take?
Shipping times can vary depending on the destination and the shipping method chosen. At, we strive to provide quick and efficient delivery for our customers. Typically, orders are processed and shipped within 1-3 business days. Once shipped, the transit time will depend on the chosen shipping carrier and the destination. As a general guideline, standard shipping within the United States may take approximately 3-7 business days. However, for expedited shipping options, such as Priority Mail or Express Mail, delivery times can be significantly shortened. It's important to note that unexpected delays due to weather conditions or other unforeseen circumstances may occur. To track your order and get more specific delivery estimates, customers can use the provided tracking number or contact our friendly customer service team for assistance.
There's more!
Click below to show 5 more questions, answers, and complete guides to common customer support problem.

Comparing Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact T-Mobile page. Or look at our Contact Greyhound page. We can't really provide this kind of help if you're looking to contact because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has no chat option has no customer email has no help forum has no twitter handle has no facebook page
Contact information overview

Answered on this page:

How can I check the status of my order?
Can I cancel or change my order after it has been placed?
Do you offer international shipping?
Do you offer any discounts or promotions?
Solutions to common issues

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