How Do I Contact the Illinois Department of Employment Security?

With more and more jobs opening up as we come out of the pandemic, being able to contact your local employment office is vital. If you live in Illinois, the Department of Employment Security can help you with a number of employment matters. How do you contact the Illinois Department of Employment Security (IDES)? You can get more information here, and below are ways you can contact the Illinois IDES.

How to Contact Illinois Department of Employment Security

If you need to contact IDES, you can do so via telephone, online or in person.

Telephone Contact

To contact IDES via telephone, it is important that you are calling the correct line. There are different numbers for the sub-departments under IDES. When you call the IDES here, listen to the prompts so you know you are reaching the right department. The following is a list of support services provided by IDES:

1. Claimant Service: This is the section you will call for any unemployment claims or for issues with your account log in.
2. Benefits: This is the section you will call for benefit payouts and to report fraud.
3. Employer Services: If you are an employer, this is your go to for all matters related to employer related matters or Illinois MyTax issues.
4. Illinoisjoblink.com Help Desk: This is the help desk for the section that deals with job searches or user account technical issues.
5. Appointments: You can contact this section via the IDES phone number to schedule an in-person appointment.

Online

If you are looking for a job or want to check on your unemployment benefits, you can do so by contacting the IDES online. Also, IDES prefers claimants file their benefits certifications online to streamline the process.

To set up your online account, follow these steps:

1. Open the IDES website in your computer browser.
2. Click on "Sign Into My Account."
3. Select the option to establish an ILogin Account.
4. Enter the required information on each page and select next to move through the sections until all the information is entered.

If you already have an ILogin Account, you can contact the IDES through your account by doing the following:

1. Open the IDES website in your computer browser.
2. Click on "Sign Into My Account."
3. Select the option to log into an already existing account.
4. Enter your Username and hit "Next."
5. Key in your password and hit "Next."
6. You may be prompted to answer security questions or enter a PIN as well.
7. Once you have logged in, you can submit your claim or manage your account.

In Person Appointments

You can schedule an in-person appointment at the local IDES office in your area. In person appointments are limited and you must schedule it through the IDES Scheduling Hotline.

Contacting the IDES is easy and helps you keep on top of your unemployment benefits and manage your job search. For more information or assistance, contact the Illinois Department of Employment Security here.