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HockeyGiant.com Customer FAQ

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What is HockeyGiant.com's Phone Number?

The question we are asked most often is about how to talk to HockeyGiant.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent HockeyGiant.com Customer Questions

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Returns and Refunds

What is the process for returning a defective product?

To return a defective product to HockeyGiant.com, customers should review the return policy on the website, gather order...
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What is the return policy for HockeyGiant.com?

HockeyGiant.com offers a return policy allowing customers 30 days to initiate returns, provided items are in original, unused...
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How long does it take to process a return?

Return processing times can vary based on shipping methods and internal procedures. Typically, after a return arrives at the...
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Payment and Orders

What payment methods are accepted on HockeyGiant.com?

HockeyGiant.com accepts various payment methods including major credit cards and possibly PayPal, along with options like gift...
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Can I track the status of my order?

You can track your order status on the HockeyGiant.com website using the tracking number from your email confirmation. By...
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Can I change the shipping address after placing an order?

Once an order is placed on HockeyGiant.com, changing the shipping address can be difficult due to quick processing. Immediate...
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How do I check my order status?

To check your order status with HockeyGiant.com, visit their website and look for the order tracking section. You will need to...
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Product Care and Warranty

What is the warranty for hockey equipment purchased on HockeyGiant.com?

HockeyGiant.com provides warranties on hockey equipment that vary by manufacturer and product type. Typically, a limited...
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What is the difference between composite and wood hockey sticks?

The main distinctions between composite and wood hockey sticks lie in their materials, performance, and cost. Composite sticks...
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How do I care for my hockey equipment?

To care for hockey equipment, it is important to dry it after each use to prevent moisture-related issues. Regular cleaning...
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Shipping Information

Do you offer international shipping?

HockeyGiant.com provides international shipping to numerous countries, facilitating access to high-quality hockey gear....
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What are the shipping options available?

HockeyGiant.com provides various shipping choices, including standard, expedited, and express. Standard shipping takes several...
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Promotions and Discounts

Are there any discounts or promotions available for bulk orders?

HockeyGiant.com often provides various promotions, including discounts for bulk orders that may vary by equipment type and...
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Are gift cards available for purchase on HockeyGiant.com?

HockeyGiant.com offers gift cards, providing a practical gifting option for hockey fans. They come in various denominations and...
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Product Customization

Can I customize the jerseys or equipment with my name or team logo?

HockeyGiant.com does offer customization options for jerseys and equipment, allowing customers to add their name, number, or...
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What sizes are available for jerseys and equipment?

HockeyGiant.com provides a wide range of sizes for jerseys and equipment suitable for all ages and skill levels. Jerseys...
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