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Helzberg.com Customer FAQ

Top Answers & How-to Guides

What is Helzberg.com's Phone Number?

The question we are asked most often is about how to talk to Helzberg.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What should I do if I forget my Helzberg account password?

If you forget your Helzberg password, go to the login page and click on the "Forgot Password" link. Enter your registered email...
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Payment Information

What payment methods are accepted on Helzberg.com?

Helzberg.com accepts various payment methods, including major credit cards like Visa, Mastercard, American Express, and...
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What is the Helzberg Diamond Credit Card and how can I apply for one?

The Helzberg Diamond Credit Card is a financing option offered by Helzberg Diamonds, allowing customers to make purchases...
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Does Helzberg.com offer financing options?

Helzberg.com provides flexible financing options that allow customers to purchase jewelry and gifts with manageable payments....
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Returns and Exchanges

Can I return or exchange a product purchased from Helzberg.com?

Helzberg.com allows customers to return or exchange items typically within a set timeframe, provided they are unworn and...
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Can I purchase a gift card on Helzberg.com?

Helzberg.com does provide the ability to buy gift cards in various amounts, allowing recipients to select their preferred items...
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Shipping and Delivery

What is Helzberg's shipping policy?

Helzberg Diamonds offers various shipping options to enhance online shopping, including standard, expedited, and sometimes...
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What is the estimated delivery time for orders from Helzberg.com?

The delivery time for orders from Helzberg.com depends on various factors, including item type and shipping method. Standard...
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Product Information

Are there any discounts or promotions available on Helzberg.com?

Helzberg.com regularly provides various discounts and promotions, including seasonal sales and special offers for online...
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Do you offer any warranties or guarantees on your products?

Helzberg.com offers various warranties and guarantees on many products to enhance customer trust. Typically, a limited lifetime...
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Does Helzberg.com offer jewelry repair services?

Helzberg.com offers jewelry repair services, which can include resizing, stone replacement, and cleaning, but specific options...
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Are the diamonds at Helzberg ethically sourced?

Helzberg Diamonds prioritizes responsible sourcing and ethical practices for their diamonds, adhering to the Kimberley Process...
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Can I get my jewelry resized or repaired at Helzberg?

Helzberg offers resizing and repair services for jewelry, such as altering ring sizes and fixing various issues like broken...
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Account Management

What should I do if I forget my Helzberg account password?

If you forget your Helzberg password, go to the login page and click on the "Forgot Password" link. Enter your registered email...
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