Can I return or exchange a product purchased from Helzberg.com?

Yes, Helzberg.com offers a hassle-free return and exchange policy. If you are not completely satisfied with your purchase, you have the option to return or exchange the product within 60 days of purchase. The product should be in its original condition, and all accompanying documents and packaging should be included. For returns, a full refund will be issued using the original mode of payment. Exchanges can be made for products of equal or lesser value, and any price difference will be refunded accordingly. To initiate a return or exchange, simply contact Helzberg.com's customer service or visit a nearby Helzberg Diamonds store. Please note that customized or engraved items are not eligible for return or exchange, unless there is a manufacturing defect.