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Helmetcity.com Customer FAQ

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What is Helmetcity.com's Phone Number?

The question we are asked most often is about how to talk to Helmetcity.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Helmetcity.com Customer Questions

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Product Information

What types of helmets do you offer?

Helmetcity.com features a diverse selection of helmets for different activities, including motorcycle helmets in various...
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Are there safety certifications for your helmets?

Helmetcity.com features a variety of helmets that comply with important safety standards such as DOT, Snell, and ECE, which...
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Are your products suitable for all ages?

Helmetcity.com provides a diverse selection of helmets for all ages, from children to adults, ensuring safety for various...
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How often do you introduce new helmet models?

Helmet City frequently refreshes its stock with new helmet models several times a year based on trends and demand. This ensures...
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Ordering and Payment

How do I choose the right helmet size?

Choosing the right helmet size is crucial for comfort and safety. Start by measuring your head's circumference about an inch...
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How can I track my order after placing it?

To track an order from Helmetcity.com, customers should use the confirmation email containing the order number and visit the...
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Do you offer discounts for bulk purchases?

Helmetcity.com often has competitive prices and may provide discounts for bulk purchases based on the order's size. Customers...
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What payment methods do you accept?

Helmetcity.com accepts various payment methods including major credit cards like Visa and MasterCard, as well as PayPal....
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Policies and Services

What is your return policy on helmets?

Helmet City's return policy allows customers to return helmets within about thirty days of purchase, provided they are unworn...
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Do you have an exchange policy?

Helmetcity.com generally has an exchange policy aimed at ensuring customer satisfaction. This typically allows for returns or...
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What should I do if my helmet is damaged?

If your helmet is damaged, it is vital to stop using it and evaluate the extent of the damage. Visible cracks or dents mean it...
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Do you provide a warranty on your products?

While specific warranty details are not provided, Helmetcity.com generally offers warranties on their helmets, covering defects...
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Product Care

Can I get my helmet personalized?

Personalization of helmets can vary by brand and model, and Helmetcity.com generally provides options like decals and custom...
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How should I clean and maintain my helmet?

Cleaning and maintaining a helmet is crucial for its safety and durability. Remove the liner to wash it with mild soap, avoid...
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Can I find products in stock at physical locations?

Helmetcity.com is an online retailer without physical store locations. They provide a wide selection of helmets online and keep...
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