To get started, choose a service, type in your zip code and Handy connects you to top-rated professionals in your area. If you no longer require your Handy account, you can delete it. Learn how below.
When you delete your Handy account, your credit information from their payment partner is also removed. However, payment info stays on their database for a period for compliance purposes. Should you decide to use their platform again, you can still log in using your old credentials, but you'll need to reenter your payment information.
To delete an account, get in touch with Handy's customer service team. You can do this via the live chat available 24/7 or by writing to their physical address in New York.
Canceling a booking can affect professionals, leaving them with no income. Handy allows cancellation but there are fees when you cancel or reschedule between 2-24 hours before your booking. The fee is £10 or $25. You'll be charged the full booking cost when you cancel less than 2 hours before your booking or if you miss the appointment.
Below are the steps to canceling a cleaning plan with Handy:
Those who enrolled in monthly or yearly Handy Select membership plans aren't charged a cancellation fee when they cancel 3 days before their next renewal date. If you have the 3, 6 or 12-month plan and you cancel before the end of your term, you'll be charged £60 if you live in the UK and $99 if you live in the US or Canada.
You can reschedule a booking without incurring any fees by doing it at least 24 hours in advance. Below are the steps to rescheduling a booking in the app:
Customers can adjust their current booking hours by getting in touch with the Customer Service team via chat.
You can also adjust the hours for future bookings. Just follow these steps:
If you have questions about booking or canceling your account with Handy, contact Customer Support today.
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