What if the item I received is damaged or defective?

If you have received a damaged or defective item from Handsontools.com, we apologize for the inconvenience caused. In such cases, we have a hassle-free return policy to ensure your satisfaction. Please contact our customer service team within 48 hours of receiving the product, and they will assist you in initiating the return process. We may require you to provide some details or evidence of the damage or defect, such as photographs or specific information. Our team will then assess the situation and provide you with instructions on how to return the item. Once the damaged or defective item is received by us, we will either replace it or offer a refund, depending on your preference. Rest assured, we prioritize customer satisfaction and aim to resolve any issues promptly.