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Hancockfabrics.com Customer FAQ

Top Answers & How-to Guides

What is Hancockfabrics.com's Phone Number?

The question we are asked most often is about how to talk to Hancockfabrics.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account on your website?

To create an account on our website, simply click on the "Sign In" or "Register" link located on the homepage. You will be prompted...

What are the shipping rates for my location?

We offer flat-rate shipping for all orders within the contiguous United States. Shipping rates start at $5.99 for standard delivery...
Ask any question you have about Hancockfabrics.com customer service, get an answer now.
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Account Creation

How do I create an account on your website?

To create an account on our website, simply click on the "Sign In" or "Register" link located on the homepage. You will be prompted...
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Payment Methods

What payment methods do you accept?

At Hancockfabrics.com, we offer a variety of convenient payment options to cater to our customers' preferences. You can complete your...
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Shipping

How long does it take for my order to ship?

At Hancockfabrics.com, we strive to ensure prompt delivery of your order. Once your purchase is placed, the processing time typically...
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International Shipping

Do you offer international shipping?

No, Hancockfabrics.com does not offer international shipping at this time. We currently only ship within the United States. We apologize...
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Return Policy

What is your return policy?

Our return policy at HancockFabrics.com enables customers to return any unused and unopened products within 30 days of purchase for...
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Order Tracking

Can I track my order?

Yes, you can track your order on Hancockfabrics.com. Once your order has been processed and shipped, you will receive a confirmation...
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Discounts and Promotions

Do you offer any discounts or promotions?

Yes, we offer various discounts and promotions at Hancockfabrics.com. We understand the importance of saving money while pursuing your...
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Privacy Policy

What is your privacy policy?

Our privacy policy at Hancockfabrics.com is designed to safeguard our customers' personal information. We take privacy and data security...
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Order Changes

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed, but only if it hasn't been processed or shipped. To cancel or make...
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Gift Cards

Do you offer gift cards?

Yes, we offer gift cards for purchase on our website. Our gift cards make the perfect gift for any craft enthusiast or sewing enthusiast...
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Coupon Exclusions

Are there any exclusions on your coupons or promotions?

No, there are no exclusions on coupons or promotions at Hancock Fabrics. We believe in providing our valued customers with the best...
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Shipping Rates

What are the shipping rates for my location?

We offer flat-rate shipping for all orders within the contiguous United States. Shipping rates start at $5.99 for standard delivery...
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Help me with my Hancockfabrics.com customer service issue

Ask any question you have about Hancockfabrics.com customer service. We will do our best to get you answers right away.
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