What is your return policy?

Our return policy at Hair1.com is designed to ensure customer satisfaction. If you are not completely happy with your purchase, you may return it within 30 days of delivery for a refund or exchange. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging that it was received. We do not accept returns on opened or used beauty products for sanitary reasons. Additionally, any promotional gifts or free items received with the purchase must also be returned. Returns are processed within 5-7 business days once we receive the item. Please note that the customer is responsible for all shipping costs associated with returns, unless the item was received damaged or incorrect. For a smooth return process, please reach out to our customer support team who will be happy to guide you through the process.