What is your return policy?

Our return policy at Lot18.com is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving the product. We accept returns for items that are damaged, defective, or have been mistakenly shipped. To initiate a return, simply contact our customer service team with your order details and a description of the issue. We will provide further instructions on returning the item and arranging for a refund or exchange. It is important to note that returned items must be unused and in their original packaging for us to process the return. We strive to resolve any issues promptly and make the return process as hassle-free as possible for our valued customers.