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H-E-B Customer FAQ

Top Answers & How-to Guides

What is H-E-B's Phone Number?

The question we are asked most often is about how to talk to H-E-B customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent H-E-B Customer Questions

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Shopping Services

Does H-E-B offer delivery services?

H-E-B provides delivery services, allowing customers to receive groceries at home or utilize curbside pickup. This convenient...
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Can I order groceries online at H-E-B?

H-E-B does allow online grocery orders through its website and app, where customers can choose from various products and decide...
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What payment methods does H-E-B accept?

H-E-B accepts various payment methods, including major credit cards, debit cards, cash, and mobile payments like Apple Pay and...
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Can I return items bought at H-E-B?

H-E-B allows returns of most products within a set period if they are unopened and in original packaging, along with a receipt....
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Store Information

What are H-E-B's store hours?

H-E-B's store hours differ by location, generally opening between six or seven in the morning and closing around ten or eleven...
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How can I locate a specific H-E-B store?

To find a specific H-E-B location, customers can use the store locator on the H-E-B website or the mobile app. By entering a...
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Promotions and Loyalty

Does H-E-B have a loyalty program?

H-E-B does not operate a standard loyalty program with redeemable points. Instead, they emphasize low prices and promotions,...
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Are there any H-E-B coupons or promotions available?

H-E-B frequently offers various coupons and promotions that can help customers save money on different products. These deals...
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Health and Safety

Does H-E-B have a pharmacy?

H-E-B features pharmacies in many of its grocery stores that provide various services such as prescription dispensing,...
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How does H-E-B handle food allergies?

H-E-B prioritizes food allergy safety through clear product labeling, offering allergen-free options, and training employees to...
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What are H-E-B's policies on sustainable sourcing?

H-E-B prioritizes sustainable sourcing by promoting local products, supporting sustainable agriculture, and ensuring...
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Community Engagement

How can I find recipes using H-E-B products?

H-E-B offers a great resource for recipes on their website, featuring a "Recipes" section that allows users to search by...
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Are there any fundraisers or community events supported by H-E-B?

H-E-B is dedicated to community support and engages in numerous fundraisers and events, partnering with local organizations to...
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Products and Offerings

What types of products does H-E-B offer?

H-E-B provides an extensive range of products, including fresh produce, meat, dairy, and baked goods, alongside packaged items...
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Does H-E-B sell organic products?

H-E-B provides a substantial selection of organic products, catering to health-conscious shoppers. They offer organic fruits,...
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