Are there any special requirements for returning a product?

Yes, there are a few special requirements for returning a product at Gtostore.com. The item must be returned within 30 days from the date of purchase and should be unused, undamaged, and in its original packaging. Additionally, a valid proof of purchase, such as the order confirmation or receipt, is essential for processing the return. Gtostore.com also requires customers to obtain a Return Merchandise Authorization (RMA) number before returning the product, which can be obtained by contacting our customer support team. It is important to note that certain items, such as personalized or intimate goods, may not be eligible for return due to hygiene or customization reasons. Customers are responsible for the return shipping costs, unless the product received was incorrect or damaged.