What if my item arrives damaged or defective?

If your item arrives damaged or defective, Group Vendor has got you covered! We prioritize customer satisfaction, and we understand that receiving a damaged or defective item can be disappointing. Rest assured, our dedicated customer support team is here to assist you. Simply reach out to our team within [specific time frame, if any] from the date of delivery, and provide us with details of the issue along with supporting photographs, if possible. We will promptly review your case and offer a suitable solution, which may include replacements, refunds, or repairs, depending on the situation. Our goal is to ensure that you are completely satisfied with your purchase, and we will go above and beyond to make it right.