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Group Health Cooperative Customer FAQ

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What is Group Health Cooperative's Phone Number?

The question we are asked most often is about how to talk to Group Health Cooperative customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Group Health Cooperative Customer Questions

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Claims and Appeals

What is the process for filing a claim?

Filing a claim with Group Health Cooperative involves gathering relevant documentation, identifying the claim type, completing...
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How do I request prior authorization for a medical procedure?

To obtain prior authorization for a procedure through Group Health Cooperative, the healthcare provider typically handles the...
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What is the procedure for appealing a denied claim?

When a claim is denied by Group Health Cooperative, members should review the denial notice to understand the reasons behind it...
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Health Plan Options

What types of health plans does Group Health Cooperative offer?

Group Health Cooperative provides a range of health plans, including individual and family options, employer-sponsored plans,...
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What services are covered under my health plan?

Group Health Cooperative typically covers a wide range of health services, including preventive care, primary care visits,...
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Are there any restrictions on prescription medication coverage?

Group Health Cooperative generally covers prescription medications but has restrictions based on individual health plans. Some...
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What preventive services are covered under my health plan?

Preventive services covered by Group Health Cooperative generally follow the Affordable Care Act guidelines, including wellness...
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Member Support and Resources

Can I add or remove dependents from my health plan?

Yes, dependents can typically be added or removed during specific enrollment periods or qualifying life events such as marriage...
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Does Group Health Cooperative offer any wellness programs or discounts?

Group Health Cooperative prioritizes wellness and prevention by offering various programs like fitness classes and nutrition...
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How do I choose a primary care physician?

Choosing a primary care physician involves understanding your health needs and reviewing your insurance to find an in-network...
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Are telehealth services available for my health plan?

Group Health Cooperative provides telehealth services that may be part of your health plan, allowing remote consultations with...
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What should I do if I need emergency care?

In an emergency, calling for immediate help or going to the nearest emergency room is vital. Members of Group Health...
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What resources are available for mental health support?

Group Health Cooperative provides a range of mental health resources, including counseling, psychiatric services, therapy...
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