What is the Green Man Gaming refund policy?

At Green Man Gaming, we strive to deliver a satisfactory gaming experience to all our customers. If you encounter an issue with a digital game purchase, our refund policy ensures your peace of mind. We offer a hassle-free refund process within 14 days of purchase, provided that you haven't redeemed the game key. Additionally, if a game fails to meet our pre-release promises, you can request a refund up to 48 hours after release. Our policy further extends to pre-purchased titles, allowing you to cancel the order anytime before release. To initiate the refund, simply contact our dedicated Customer Support team, who will promptly assist you. Please note that some exclusions may apply, so we recommend reviewing our refund policy page for full details.